About Us
This web site is owned and operated by Ventilation Direct Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email Customer Services using the link at the bottom of this page or use the details below:
Ventilation Direct Ltd
Unit 10 Vantage Park
Vantage Close
Sheffield
S9 1BG
Phone: 0114 3503535
Email: info@ventdirect.co.uk
Registered Office:
Unit 10 Vantage Park, Vantage Close, Sheffield, S9 1BG
Company Registration Number 07508604 : VAT Registration Number 106413944
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard via PayPal.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule
We will normally send your order to you in 2 to 3 business days. For Next Day or other delivery options, including special deliveries, please call us on 0114 3503535
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK, 20% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 1024 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us
If you need to reach us, please email Customer Services using the link at the bottom of this page, alternatively, you can call on 0114 3503535
Privacy Policy
Ventilation Direct Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
Any goods returned should be in saleable condition and will be subject to a 35% re-stocking charge – delivery charge will not be refunded.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.